FREE DELIVERY AVAILABLE

EXCELLENT GOOGLE REVIEWS 

FINANCING AVALIABLE

LIFE RACER (Wettingen) OPEN BY APPOINTMENT ONLY FROM SATURDAY 23 – SATURDAY 30 OCTOBER

LIFE RACER (Wettingen) OPEN BY APPOINTMENT ONLY FROM SATURDAY 23 – SATURDAY 30 OCTOBER

F A Q 

E-SCOOTER LEGAL STUF

The use of e-scooters is legal, but Switzerland is known to be quite strict in terms of road laws. 

In order to be considered as a road legal electric scooter, the electric scooter must meet the following criteria, among others:

     » A motor power not exceeding 500 Watts

     » A maximum speed of 20 km/h

     » A front and rear brake (including at least one brake acting by friction)

Anyone over the age of 16 can use an e-scooter without a permit. On the other hand, adolescents between the ages of 14 and 16 must have an M permit (for mopeds).

Wearing a helmet is not compulsory, but strongly recommended.

The happy owner of a road legal electric scooter must drive, just like a bicycle, on two axes:

     » On the cycle paths. There is no speed limit, so the maximum speed on an electric scooter is 20 km / h.

     » On the road. The maximum speed limit on an electric scooter is 20 km / h.

Despite the fact that the motor power should not exceed 500W, it also applies to the maximum speed that an e-scooter can reach and that’s 20km/h. If you purchase e-scooter that has 500w motor and without speed limit, than your e-scooter doesn’t comply with the Swiss road law according to the Federal Roads Office ( FEDRO).

BATERRY

Yes you can charge your battery at any time. It is recommended to charge your battery fully at least once a month. It is also recommended to keep your battery away from temperatures below -10°C and above 45°C.

You should never let your electric scooter’s battery get completely empty. Plugging in your charger when your battery is at 30% is ideal. If you use your scooter daily, charge it every day.

When storing your scooter, please keep it in a dry place and if you are not using the scooter frequently make sure that you charge it every 3 months for 30 mins.

If you take proper care of the battery – please check the scooter’s manual for instructions – it will last for more than 800 charging cycles. And in case your scooter needs a new battery, get in touch with our service team via the service form.

WARRANTY

We give two years warranty and 1 year on the battery. The warranty covers the product and each of its following component parts:

 

     » Hub motor; 

     » Battery packs (except if battery was short circuited or seals of the battery enclosure   or cells were broken were tempered or the battery was used in equipment other than its intended use); 

     » Controller;

     » Throttle and battery indicator unit; 

     » Charger unit; and 

     » All other electrical wiring and components. 

 

Exclusion of warranty:

 

     » faulty use, 

     » breakage,

     » puncture,

     » oxidation,

     » lack of use of any kind. 

Removing speed limit by our LIFE RACER team doesn’t affect the warranty. The warranty stays the same. 

WEATHER CONDITIONS

It is not recommended to ride electric scooters in the rain or any other type of wet environment. No matter how water-resistant your scooter is, avoid riding in the rain and through bodies of water. That said, most scooters will not be damaged by light contact with water.

Feel free, but the snow, ice, puddles of water, mud, and slippery surfaces can make the rides unsafe and damaging to you and your scooter. 

About half the electric scooter models today come with some IP rating, which means they are certified for at least some level of water-resistance. The scooters without an IP rating are probably very sensitive to water.

 

Water-resistant and waterproof scooters can be a real need depending on the place where you live.

Yes, VSETT vehicles follow the norm IP54, which means that they are designed to resist dust and water. It does not mean that they are waterproof so you should not drive under heavy rain or in the water. We therefor recommend using protective housing or foam or silicon, for extra protection against water splashes.

ORDER HERE

Only the following airlines allow electric scooters on-board: Turkish Airlines, Qatar Airways, S7, Lion Air, Air India, Vietnam Airlines. All other airlines prohibit bringing your electric scooter. Your scooter will not be allowed if the battery exceeds 160 Wh, and in most cases, you will need special permission if the battery exceeds 100 Wh.

TEST BEFORE PURCHE

Yes you can! Want to try before you buy to get a feel for it? Book a test drive here, or give as a call. We are waiting for you!

You can find us at Landstrasse 122, CH-5430 Wettingen. 

Technical support & repair

The break discs or brake pads may only be exchanged by a professional. Since this component is a safety-related element, we kindly ask you to follow this instruction and to not try to exchange them yourself under any circumstances. Please get in touch with our technical department.

In case the index finger throttle of your scooter shows you one of the following error codes, find out here how to solve the issue:

 

     

ERROR

MEANING

TROUBLESHOOT ERROR CODES

02

Brake sensor

The brake error code commonly occurs when the regenerative braking switch built into your brake lever either becomes stuck or disconnected. Check the switch to make sure it is operating correctly and is not stuck. This issue is commonly accompanied by the symptom that the scooter will not accelerate when squeezing down the throttle — this is because the motor cutoff is being enabled via this switch.

 

Diagnostic Step

Check brake lever on handlebar and see if brake spring all the way back; Give the brake lever a few hard presses to ensure that it is not stuck. If jammed, then unclog the source of the jam. 
Check brake caliper to see if the brake line is springing back to original position. Also check brake hose to see if it is jammed. If brake caliper is not springing back, spray some Wd40 to make sure it springs back to original position.

06

Battery under-voltage

Battery has been discharged below the acceptable voltage threshold. The cause could be the scooter has been sitting around too long and discharged below the threshold or the undervoltage threshold has been set too low. You can look up the correct undervoltage settings for your scooter in our settings database.

 

Diagnostic Step

Check LCD setting P03 and P15; Give battery a full charge to see if issue persist. PO3 Should be in accordance to the voltage specified in the user manual. P15 should be the specified voltage – 6V.

07

Motor fault

7 and 8 error codes will be triggered when there is a problem with either the hall sensor (which senses motor speed) or power connection to the motor itself.

 

Diagnostic Step

Unplug and plug motor connector back to see if issue persist; If problem is resolved, then make sure connector is pushed all the way.
If issue persists check motor wire and connector pins to see if there are any issues. Either replace the motor or replace motor wire

08

Turnstile Fault

7 and 8 error codes will be triggered when there is a problem with LCD/throttle.

 

Diagnostic Step

Check if back screw of magnet has come loose in the throttle/LCD. Tighten back screw or replace magnet in throttle.

09

Controller fault

Error 9, 10 and 11 are all related to the controller and communication. If you’re getting this immediately after powering your scooter on you might have to wait a bit for communication to be established and it should go away.

 

Diagnostic Step

If it persists, then make sure the QS-S4 is properly connected to the controller. If you have a plug and play style connector, check it and try disconnecting/reconnecting. If issue persists replace controller.

10

Communication receiving fault

Error 9, 10 and 11 are all related to the controller and communication. If you’re getting this immediately after powering your scooter on you might have to wait a bit for communication to be established and it should go away.

 

Diagnostic Step

If it persists, then make sure the QS-S4 is properly connected to the controller. If you have a plug and play style connector, check it and try disconnecting/reconnecting. If issue persists unplug and plug in LCD connector and see if issue persists; if issue persists, than wiggle the LCD wire in different directions to see is problem persists. Change of wiring hardness from LCD to controller if the issue persists. 

11

Communication transmission fault

Error 9, 10 and 11 are all related to the controller and communication. If you’re getting this immediately after powering your scooter on you might have to wait a bit for communication to be established and it should go away.

 

Diagnostic Step

If it persists, then make sure the QS-S4 is properly connected to the controller. If you have a plug and play style connector, check it and try disconnecting/reconnecting. If issue persists unplug and plug in LCD connector and see if issue persists; if issue persists, than wiggle the LCD wire in different directions to see is problem persists. Change of wiring hardness from LCD to controller if the issue persists. 

12

BMS comm error

This error code is related to the battery.

 

Diagnostic Step

Check if battery is able to charge; if battery is able to charge than check connector of battery  to controller; if problem persists then a battery change might be necessary. 

13

Headlight error

This error code is related to the LED lights on your scooter. The connection may have come loose, or the LED itself has been damaged. 

 

Diagnostic Step

To troubleshoot, you can test the LED with multimeter set in diode test mode.

     

In case your scooter is not charging, please follow these steps in this very order:

     » Plug the charger first into the socket and then connect it to the scooter

   » The LED of the charger switches from green to red to indicate that the charging process has started. In rare cases this may take up to 60 minutes, which signals that the battery had been discharged heavily or had gone into backup mode. 

In case, this procedure does not help, please get in touch with your dealer or technical support team, in case you bought from us directly. 

If your scooter arrives with a flat tyre, please do the following:

     » Do not drive with flat tire!

     » If you bought your e-scooter from us directly, please contact our support team to get an appointment.

– We also advise you to get a puncture free OKO, that prevents flat tires (READ MORE HERE). 

Please note, tyres and tubes are consumable supplies and are not covered by warranty. 

DELIVERY

Standard and Express delivery services are available for most of the countries that we ship to. Once you’ve entered your delivery address, you’ll be able to see the available delivery services.*

In some countries, Nominated Day delivery is also available. If this service is available in your country, it’ll show as an option at checkout.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Tracking is available on some Standard Delivery services and on all Express Delivery services. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect CC order to arrive the next business day

LIFE RACER
Register New Account
Reset Password

LATEST

NEWS & UPDATES

QS-S4 LCD Throttle Guide

This QS-S4 throttle guide explains the most complete manuals and covers everything from technical details to settings to troubleshooting, error codes and diagnostic steps.

Read More »

Electric scooter maintenance guide

Electric Scooters are still an expensive item and should be properly maintained to ensure that you get the highest possible value from your investment. By maintaining your e-scooter correctly you can extend the life of your vehicle and save yourself the headache of having to pay for replacement parts.

Read More »

Kaabo Fresh Design 2021

All Kaabo Mantis bought by LIFE RACER are updated 2021 models! Find out more! Follow us on instagram, Facebook and stayed tuned along with all latest upgrades and news here on our site and through our social platforms.

Read More »

FINANCING

INSTALMENT PAYMENTS You might want to get your new electric vehicle through instalments. In cooperation with a financial partner Crowd4Cash, we are happy to make

Read More »

www.liferacer.ch

Open chat