Terms & Conditions

Last updated:​ 12. 09. 2021​

We’re sport/outdoor online shop LIFE RACER, operated by company Markac & Partners GmbH. Company is registrated in Zurich, Switzerland. Our office address is at Urdorferstrasse 28, Schliren 8952, Switzerland.

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Life Racer (“us”), concerning your access to and use of the liferacer.local website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

These Terms apply to all visitors, users and others who access or use the Service.

Terms and Conditions are important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.
We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change.

For better understanding, easy reading and for quick find of your key points we have divided our Terms and Conditions into eight “chapters”. Simply scroll down or click on the menu on the left side of the screen. We kindly asking you to read these Terms and Conditions before using the ​liferacer.local

To shop with us, you need to:

     » be at least 16 years old; All users who are minors in the jurisdiction in which they reside (generally under the age of 16) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.
 
     » have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
 
     » be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
 
 
Some of the goods sold through our Websites may not be suitable for under 18s.

Unless otherwise indicated, the liferacer.local is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.


The Content and the Marks are provided on the liferacer.local “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the liferacer.local and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks

There’s a lot going on here at Life Racer and from time to time our busy team may price up or describe a product or promo wrongly. Life Racer contains information about products and services. Price and range changes as well as technical changes remain reserved. All information on liferacer.local (product descriptions, images, films, dimensions, weights, technical specifications, accessories designations and other information) are only to be understood as approximate values ​​and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise . Life Racer endeavours to provide all information on this website correctly, completely, up-to-date and clearly, but Life Racer cannot guarantee this either expressly or implicitly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.


If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

All offers on this website are non-binding and are not to be understood as a binding offer.

Life Racer cannot guarantee that the listed products are available at the time of the order. Therefore, all information on availability and delivery times are subject to change and can change at any time without notice. The delivery period specified in the web shop is non-binding and not binding for Life Racer. The effective delivery time is determined by the supplier of Life Racer and may differ from the information in the web shop.

Orders can be placed 7 days a week/24 hours a day. Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced that you want to purchase the items in the shopping cart, click on »order«.


When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

If this is the first time you are buying at our Life Racer online store, you will have to create an account. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«.
​​If you don’t fell to register, you can also place your order via email [email protected]
We look through the order in 48 hours, check delivery and confirms or refuses the order with a given reason. We reserve the right to call the purchaser on his phone number. After order confirmation, we inform you of possible delivery time by email.
​​
The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

We accept payments with DEBIT or CREDIT card, Klarna payment and PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

If this is the first time you are buying at our Life Racer online store, you will have to create an account. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«.

​​If you don’t fell to register, you can also place your order via email [email protected]
We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Life Racer follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

 

How to stop marketing messages from LIFE RACER?
 
You can control the marketing communications you receive from us through the Contact Preferences section of your LIFE RACER account. You also have the following options:
 

     » Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.

     » Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.

     » Any method of Marketing: You can contact our Customer Care team . Once you do this, we will update our records to ensure that you don’t receive further marketing messages.

 
 
If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

At Life Racer, accessible from liferacer.local, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Life Racer and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us on [email protected]
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Life Racer.
 
This policy is not applicable to any information collected offline or via channels other than this website.

Like any other website, Life Racer uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

 
For more general information on cookies, please read “What Are Cookies“.

If you have additional questions or require more information about our COOKIE POLICY, do not hesitate to contact us on [email protected]

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

     » You can send us an email [email protected];
 
     » Make an appointment in our office; or
 
     » Give us a call 076 277 44 59

Inside your shopping cart, featuring the selected item, you will find a box to enter Gift Voucher or Promotional Code. Enter the ten-digit gift code into the code/certificate box. By clicking the button to the right, the gift voucher is activated. If the code is correct, the system will automatically deduct the amount of gift voucher from the sum total of your order. If the code is not correct, the system will notify you, that the code you entered is incorrect.

The customer is not granted a right of withdrawal. Delivered items cannot be returned, only if the goods do not have features that (“we”) Life Racer explicitly promised, if we sent you the wrong product, the wrong quantity, colour, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the office personally.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects with 24 hours of the time of delivery, for which Life Racer guarantees, immediately in writing by letter or email.
 
Please note: Electrical/electronic parts are easily damaged by improper installation or testing. Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component.
Because of such risks, we do not accept returns on any electronic components.
This may seem unfair to some customers, but it protects the next customer who might get a bad part that had been returned.

You agree with Terms and Conditions by accessing the Site liferacer.local, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Electric Scooter Warranty

Electric scooter warranty covers all defects in material and workmanship of the Product arising or occurring as a result of normal and ordinary use of the Product. Technical specifications like top speed, range, climbing ability and braking power are not guaranteed and provided only as a reference. These values cannot form a basis for an  Warranty & Disclaimer claim.

Warranty applies only to scooters sold by LIFERACE.ch for private use, for the original purchaser. Warranty does not apply to aftermarket and professional / commercial use. All Warranty claims must be handled with LIFERACER.ch Service.

You must be the original owner and have your proof of purchase or order number. The warranty protects you against manufacturing defects.

Please also take note of the weigh restrictions for your scooter and read the manual before using your scooter. In order to enjoy your e-scooters fully and for a long time, LIFE RACER strongly advise you the correct use of e-scooters. Please have a look of main recommendations for use of e-scooters

What does my warranty cover?

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

Vehicle Body – 2 years

  • Deck With Bottom Cover
  • Wheel Without Motor
  • Front Fork Assembly
  • Rear Fork Assembly
  • Control Board Assembly
  • Stem and Steering Column
  • Handlebar
  • Charging Port

Other Components – 6 months

  • Battery Pack (internal)
  • External Battery Pack with mount
  • Battery Charger
  • Wheel with Hub Motor
  • Assembly
  • Display and External
  • Switches
  • Electronic Throttle
  • Electronic Brake with brake level
  • Mechanical Brake with brake lever
  • External Cabling
  • Folding Mechanism
  • Headset
  • Suspension
  • Headlight

Small components – 3 months

  • Front Fender
  • Rear Fender
  • Bell, Reflectors
  • Brake Light
  • LED Strip and Ambience
  • Lights
  • Kickstand

The shipping costs to ship the product back to us and from us will not be covered. Please get in touch if you would like to discuss.

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

What does my warranty not cover?

Normal wear and tear are not covered by the End User Warranty. Wear and tear items include tires, brake pads and discs, brake cables, fork covers, charging port cover, grips, rattle and shaky steering column or folding mechanism, loose bolts, screws, clamps and pins, etc. The end user is responsible for checking the technical condition of the scooter before every ride and maintaining the scooter.

Any modification to the scooter will void the warranty. The warranty will also be void if you are not the original owner. The warranty is non transferrable. 

The Warranty does not cover the following circumstances:

  • Products not purchased from LIFERACER.ch.
  • Improper or invalid documentation, including lack of original invoice, or discrepancies on the invoice,
  • Products outside the warranty period,
  • Damage caused from improper packaging or mishandling during shipment
  • Aftermarket products, products that have been opened or modified in any way
  • Products that have been repaired (or attempted to be repaired) by unauthorised repair service/person
  • Product has been charged with any charger other than the original, over-discharged, or if the maintenance, recharge and storage instructions in the User Manual have not been followed.
  • Damage to the Product from misuse and/or neglect, or from not adhering to the instructions in the User Manual
  • Corrosion and water damage
  • Damage caused by overloading/excessive weight, attempting tricks or stunt riding, running into obstacles such as curbs, walls, or drop, hit or concussion
  • Damage caused by exposure to extreme temperature, fire, rain, and other damage caused by water, other liquids, humidity, sand, mud, snow, gases or any other substance.
  • Any electrical and/or material damage or breakage not stemming from a manufacture’s defect
  • Damages resulting from normal wear and tear, aging and inappropriate handling or accidents
  • Product has been used after defects needing repair have been identified.

How to claim warranty?

If you have a warranty claim, you will need to follow the below process:

  • You will need to fill out the claim form (Link) and email over photo’s / videos of the issue along with an invoice and VIN number.
  • Our representatives will guide you through this process.
  • Our team will examine the goods and if they confirm that it is defective or faulty (a warranty issue), your product will be fixed or replaced free of charge.

Warranty terms for customers outside of the Switzerland:

Customers who have their products delivered outside of the CH our warranty policy above still applies, however we would not be always able to accept a product to be shipped back to us (depend on the country). We will ship the required parts to you if necessary after viewing photos and videos of the issue. If this does not solve the issue we would look for a local technician on your country.

All of our scooters are adult scooters, and should not be ridden by anyone under the age of 16 years of age. Most of our scooters have a weight limit of 100kg – 120Kg. SCOOTERS ARE NOT WATERPROOF.

 

Disclaimer

The use of e-scooters is legal, but Switzerland is known to be quite strict in terms of road laws. 

In order to be considered as a road legal electric scooter, the electric scooter must meet the following criteria, among others:

» A motor power not exceeding 500 Watts
» A maximum speed of 20 km/h
» A front and rear brake (including at least one brake acting by friction)

Anyone over the age of 16 can use an e-scooter without a permit. On the other hand, adolescents between the ages of 14 and 16 must have an M permit (for mopeds).

With convenient delivery and pickup methods, LIFERACER.ch is making it easier and safer to get the products you want.

We want our customers to to receive the product as soon as possible and to be 100% satisfied, which is why we take our customers very seriously. We guarantee prompt delivery (for all locations inside Switzerland) of all ordered items (under the condition, the items are in stock). To do so, LIFERACER.ch gives you many delivery options to choose.

Deliveries are sent by post/courier or by our team to the address specified by the customer in the order. Invoicing is done by email or by post. Before you finalise your order, you can choose between various delivery options to choose from with estimated delivery time and dates depending on the delivery address. With shipping, the benefits and risks pass to the customer, insofar as this is legally permissible; this means that the customer is solely responsible for transport damage.

Shipping is not available on Saturdays, Sundays and on public holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order.

In case we run out of stock, we will let you know immediately and suggest other similar products or money back guarantee! We will let you know of the possible delivery time for the other ordered items.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

Shipping Policy & Pick-up

 

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LIFE RACER

Landstrasse 122

5430 Wettingen

LIFE RACER

Güterstrasse 126
4053 Basel

liferacer.local

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