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Warranty & Disclaimer

Electric Scooter Warranty

Electric scooter warranty covers all defects in material and workmanship of the Product arising or occurring as a result of normal and ordinary use of the Product. Technical specifications like top speed, range, climbing ability and braking power are not guaranteed and provided only as a reference. These values cannot form a basis for an  Warranty & Disclaimer claim.

Warranty applies only to scooters sold by LIFERACE.ch for private use, for the original purchaser. Warranty does not apply to aftermarket and professional / commercial use. All Warranty claims must be handled with LIFERACER.ch Service.

You must be the original owner and have your proof of purchase or order number. The warranty protects you against manufacturing defects.

Please also take note of the weigh restrictions for your scooter and read the manual before using your scooter. In order to enjoy your e-scooters fully and for a long time, LIFE RACER strongly advise you the correct use of e-scooters. Please have a look of main recommendations for use of e-scooters

What does my warranty cover?

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

Vehicle Body – 2 years

  • Deck With Bottom Cover
  • Wheel Without Motor
  • Front Fork Assembly
  • Rear Fork Assembly
  • Control Board Assembly
  • Stem and Steering Column
  • Handlebar
  • Charging Port

Other Components – 6 months

  • Battery Pack (internal)
  • External Battery Pack with mount
  • Battery Charger
  • Wheel with Hub Motor
  • Assembly
  • Display and External
  • Switches
  • Electronic Throttle
  • Electronic Brake with brake level
  • Mechanical Brake with brake lever
  • External Cabling
  • Folding Mechanism
  • Headset
  • Suspension
  • Headlight

Small components – 3 months

  • Front Fender
  • Rear Fender
  • Bell, Reflectors
  • Brake Light
  • LED Strip and Ambience
  • Lights
  • Kickstand

The shipping costs to ship the product back to us and from us will not be covered. Please get in touch before your purchase if you would like to discuss.

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

What does my warranty not cover?

Normal wear and tear are not covered by the End User Warranty. Wear and tear items include tires, brake pads and discs, brake cables, fork covers, charging port cover, grips, rattle and shaky steering column or folding mechanism, loose bolts, screws, clamps and pins, etc. The end user is responsible for checking the technical condition of the scooter before every ride and maintaining the scooter.

Any modification to the scooter will void the warranty. The warranty will also be void if you are not the original owner. The warranty is non transferrable. 

The Warranty does not cover the following circumstances:

  • Products not purchased from LIFERACER.ch.
  • Improper or invalid documentation, including lack of original invoice, or discrepancies on the invoice,
  • Products outside the warranty period,
  • Damage caused from improper packaging or mishandling during shipment
  • Aftermarket products, products that have been opened or modified in any way
  • Products that have been repaired (or attempted to be repaired) by unauthorised repair service/person
  • Product has been charged with any charger other than the original, over-discharged, or if the maintenance, recharge and storage instructions in the User Manual have not been followed.
  • Damage to the Product from misuse and/or neglect, or from not adhering to the instructions in the User Manual
  • Corrosion and water damage
  • Damage caused by overloading/excessive weight, attempting tricks or stunt riding, running into obstacles such as curbs, walls, or drop, hit or concussion
  • Damage caused by exposure to extreme temperature, fire, rain, and other damage caused by water, other liquids, humidity, sand, mud, snow, gases or any other substance.
  • Any electrical and/or material damage or breakage not stemming from a manufacture’s defect
  • Damages resulting from normal wear and tear, aging and inappropriate handling or accidents
  • Product has been used after defects needing repair have been identified.

How to claim warranty?

If you have a warranty claim, you will need to follow the below process:

  • You will need to fill out the claim form (Link) and email over photo’s / videos of the issue along with an invoice and VIN number.
  • Our representatives will guide you through this process.
  • Our team will examine the goods and if they confirm that it is defective or faulty (a warranty issue), your product will be fixed or replaced free of charge.

Warranty terms for customers outside of the Switzerland:

Customers who have their products delivered outside of the CH our warranty policy above still applies, however we would not be always able to accept a product to be shipped back to us (depend on the country). We will ship the required parts to you if necessary after viewing photos and videos of the issue. If this does not solve the issue we would look for a local technician on your country.

All of our scooters are adult scooters, and should not be ridden by anyone under the age of 16 years of age. Most of our scooters have a weight limit of 100kg – 120Kg. SCOOTERS ARE NOT WATERPROOF.

Disclaimer

The use of e-scooters is legal, but Switzerland is known to be quite strict in terms of road laws. 

In order to be considered as a road legal electric scooter, the electric scooter must meet the following criteria, among others:

» A motor power not exceeding 500 Watts

» A maximum speed of 20 km/h

» A front and rear brake (including at least one brake acting by friction)

Anyone over the age of 16 can use an e-scooter without a permit. On the other hand, adolescents between the ages of 14 and 16 must have an M permit (for mopeds).

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LIFE RACER

Landstrasse 122

5430 Wettingen

LIFE RACER

Güterstrasse 126
4053 Basel

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